Comprehensive Three Year Warranty on All New and Refurbished IT Equipment
We’re so confident in our quality and testing that we offer an unbeatable warranty, which is trusted and relied on by our global Enterprise customers.
A three year warranty as standard on all products
Along with our brand new data centre equipment, all our refurbished servers, storage, memory and parts undergo a rigorous 25 point testing and pre-qualification process before going into stock and being dispatched. This ensures all of our IT equipment is of the highest possible quality and condition, which is why we are trusted by thousands of household name customers worldwide.
We will provide a RTB warranty that from delivery for a period of 3 years the product shall be free from material defects in design, material and workmanship.
The warranty in the above clause does not apply to any defect in a product arising from:
- Fair wear and tear;
- Cryptocurrency mining;
- Wilful damage, abnormal storage or working conditions, accident, negligence by you or by any third party;
- Any alteration or repair by you or by a third party who is not one of our authorised repairers;
- Any software installed by you or on your behalf; or any file corruption, internet usage or any virus or bug which infiltrates or damages the Product.
The warranty described above shall apply to hardware products only and the warranty given in relation to batteries provided as part of your order is 1 year. Batteries are consumable items and are expected to require replacement over time.
If in the unlikely event that you find an issue with one of our products we have a specialist team in place to help you resolve any issues quickly and efficiently. If it is determined that an item is required to be replaced under warranty the shipping cost will be covered by us where the delivery address is within the EU or a region where we have an office. For locations outside of these areas shipping costs are billed to the customer prior to dispatch.