Frequently Asked Questions

Techbuyer, based in Harrogate, North Yorkshire, is a leading provider of sustainable IT solutions. We manage the full lifecycle of IT hardware, supplying new and refurbished devices and offering maintenance and responsible disposal services.

Techbuyer is headquartered in Harrogate, North Yorkshire, with additional sites across Europe and facilities in Australia, supporting businesses worldwide with sustainable and efficient IT solutions.

Techbuyer offers a full range of IT hardware, including new devices from leading vendors and high-quality refurbished equipment. Our products cover servers, storage, networking, and related components, to support efficient, sustainable IT infrastructure. Vendors that we work with include:

• HPE
• Dell
• Microsoft
• VMware
• NVIDIA
• KIOXIA
• Veeam

Yes. Techbuyer supplies both new hardware from leading vendors and high-quality refurbished IT equipment, giving businesses flexible, cost-effective and sustainable options.

Yes, refurbished IT hardware from a trusted reseller such as Techbuyer is extremely reliable. In fact, we participated in a study that found this to be the case, but also that refurbished hardware could perform to the same level as the equivalent new hardware. We also provide a three year warranty.

Techbuyer accepts the following forms of payment on our website:

• Visa
• Mastercard
• Maestro
• American Express
• Klarna
• PayPal
• Visa Debit
• Clearpay
• Apple Pay
• Google Pay

By signing up for an account, your order history will be available to view online. This will show you your full order history and credit memos within your account for orders that have been placed whilst logged in and with our offline sales team, providing the same email address has been used for both.

Register for an online account. Already have an account? Login here.

You can cancel or modify any order you place through Techbuyer, as long as it has not yet been dispatched. Our customer service team are contactable 9am-6pm, Monday to Friday, details are on our contact page. We also have a dedicated sales team available via live chat 9am-6pm, Monday to Friday who will be happy to assist.

Over the years, Techbuyer has built up a trusted network of couriers who have successfully delivered thousands of our IT parts all over the world, so you know your goods are in the best of hands. We use DHL and DPD mainly. We can use FedEx and UPS on request, but these shipments can only be shipped on customer accounts.

Techbuyer has 20 years of experience in shipping globally, and we have a dedicated and experienced logistics team. Delivery costs depend on destination and are calculated at checkout. Please note: import tariffs and taxes may apply, and customers are responsible for any fees charged by the destination country’s Customs.

For shipping to Europe, we offer fast and affordable European shipping.

Orders under £250 → £25 delivery
Orders over £250 → FREE delivery

For shipping to Canada, please allow 2-3 business days for shipping to North America.

Please note Techbuyer’s shipping cut-off times which are:

UK Next Working Day delivery:  Order by 3:30pm (Mon–Fri) for same day dispatch

UK Saturday delivery: Order by 3:30pm Friday and please ensure that you select Saturday delivery at the checkout. Your order will then be dispatched that day.

Orders placed after 3:30pm or over the weekend are processed Monday, with deliveries starting Tuesday. 

Techbuyer also offers same-day delivery! Chat live or call 01423 789 120 to arrange your time-critical delivery.

Yes, all orders on our website are automatically set up with automated tracking. If you order through an account manager, you can request automated tracking to be set up.

For any inquiries on your delivery, please contact us via telephone on 01423 789 120 or via email at customerservice@techbuyer.com.

Yes, every product we offer comes with a three year warranty. We offer this in confidence thanks to our rigorous testing and refurbishment process that all refurbished equipment we sell is required to go through.

For more information visit our warranty page.

If you are for whatever reason unhappy with your order, Techbuyer offers a straightforward returns process. Contact our support team to obtain a returns authorisation, then follow the instructions for securely packaging and sending your hardware back to one of our UK or European facilities. Our team will then address, repair or replace your order.

More information is available on our dedicated returns page.

Techbuyer’s technical experts are on hand to offer advice and recommendations on your IT systems. If you have an account manager, they are available to offer technical support as and when it is needed. Our live chat is also available for online technical support, or you can contact us via telephone at 01423 789120 or via email at customerservice@techbuyer.com.

All of our servers can be fully customised to meet your needs. On our website you will see configure to order server products where you can choose the specifications of each device. Similarly we have a configure-to-order server tool available here for both Dell and HPE server models. Our team are also on hand to help you design a device that meets your exact needs – you can contact us via telephone at 01423 789 120 or via email at customerservice@techbuyer.com.

There's a number of ways to contact Techbuyer:

By telephone: +44 (0) 1423 789 120
By email: info@techbuyer.com

Or submit a form on our contact us page.

You can also jump on live chat on our website!

Techbuyer’s customer service hours are 9am to 6pm Monday to Friday.

Yes, we have a live chat function on our website, which is available from 9am to 6pm Monday to Friday. 

You can leave feedback or a review on either Techbuyer’s Trustpilot page or on our Google Reviews page.

Techbuyer offers full lifecycle solutions from implementation to responsible disposal. We refurbish and resell hardware, recycle components and offer a zero-to-landfill guarantee on all end-of-life IT assets, helping businesses reduce waste and meet their environment goals.

For more information, visit the sustainability section on our website.

Techbuyer’s zero-to-landfill commitment policy ensures every end-of-life device is recovered, reused or recycled. No devices or components will ever be sent to landfill, which supports circular IT and reducing environmental waste.

In 2023, Techbuyer pledged to become carbon neutral by 2050 with an interim target of reducing our carbon footprint by 42% by 2030. The pledge covers scope 1, 2 and 3 emissions and the goal is to reduce emissions right across the supply chain, rather than offsetting the carbon emissions with projects or investments elsewhere.

Sustainability is built into every product and service that Techbuyer provides by extending the life of IT equipment through refurbishment, reuse and responsible recycling. Our IT lifecycle solutions reduce waste, conserve resources and help our customers meet both environmental and cost saving goals without compromising performance.

Techbuyer’s terms and conditions are available to view online. These terms and conditions apply to each service and product that we sell. For our ITAD service, we have an independent set of terms and conditions.

Techbuyer’s Disclaimer and Privacy Policy is available to view online.

Techbuyer’s company policies are available to view on our policies and statements page, these include our anti-slavery statement, health and safety policy and quality policy statement.