Ostara Systems Limited

Techbuyer assists Ostara Systems with a comprehensive support contract across their infrastructure.

Simplicity

A single support contract for all devices

Peace of Mind

Rapid responses when facing failures

Flexibility

Solution tailored around Ostara's infrastructure

Background

Ostara Systems Ltd is a UK based company that has been committed to providing user-friendly, effective and affordable CAFM (Computer-Aided Facilities Management) software solutions since 2007.

The solution is based on proven FM principles that have been designed, developed and tested by FM and software experts to deliver significant financial and performance benefits to anyone in the FM industry.

Ostara Systems faced difficulties supporting legacy equipment across their IT estate, as well as tracking past invoices for parts in the event of failures.

Customer Testimonial

“

We’ve worked with Techbuyer for many years, initially in a different capacity, and it was only later that hardware support became part of that relationship. What’s kept us working with them is their straightforward, no-nonsense approach and the trust that’s built up over time.

”

The Challenge

For Ostara, supporting legacy equipment had its challenges, particularly when failures occurred. With invoices spanning several years for their IT hardware, when parts failed Ostara found it difficult to keep track of which equipment was still in support, and where warranties had expired, as well as the serial numbers of each device.

They also experienced a lot of back and forth – receiving quotes, placing orders, receiving parts and installing them – when parts did fail and need replacing. Overall, Ostara was experiencing more admin and supplier communications, as well as a slower process to replace or solve hardware faults when they occured.

The Solution

We worked with Ostara to deliver a comprehensive support solution designed to resolve any issues as and when they arise.

This included a hardware support contract for all devices within their estate, including cover for all related parts. All IT hardware now falls under a single support contract with accurate BOMs and serials logged. This means that when an emergency occurs, Ostara only needs to reference a single number and serial number.

The solution provided delivers Ostara a 4-hour parts to site SLA, ensuring that their systems get the parts that they need when they need them.

This has allowed Ostara to return to business-as-usual activities, including the continued development of their CAFM software solutions. Time is key for a business like Ostara, so any time spent outside of their software development – on systems maintenance or repair - is time not being spent continuing their excellent offering. Our comprehensive support contract takes this headache away, allowing their team to focus on their unique offering.

Customer Testimonial

“

Before moving to a single support contract, supporting legacy infrastructure was unnecessarily time-consuming. Contracts expired at different points, assumptions were made about coverage, and when incidents occurred a disproportionate amount of time was spent simply establishing what was or wasn’t supported. That uncertainty adds stress during failures and distracts senior engineers from more valuable work.

Techbuyer simplified this by bringing our estate under one comprehensive support contract with clear coverage and fast response times. Knowing that parts are covered and can be on site within four hours removes a lot of friction during incidents and reduces the risk of extended downtime.

For a business like ours, time is the most valuable commodity. Removing the administrative overhead and uncertainty around hardware support allows us to focus on developing and supporting our core software product, Nexus, rather than managing infrastructure issues. Techbuyer has been reliable, transparent and easy to work with, which is exactly what we look for in a long-term partner.

”

Techbuyer’s Support Contracts

Techbuyer delivers comprehensive support contracts designed for the simplification of asset management and maintenance. With decades of technical expertise, partnerships with leading vendors, and over 250,000 parts in stock and ready to ship, our team can help you support infrastructure effectively.