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The Right Support at the Right Stage

Latest Products?

Latest Products...

We recommend the manufacturer’s support offers; utilise your warranty benefits, access latest firmware and patches for complete peace of mind.

Mature Products?

Mature Products...

Our expert engineers extend the working life of your assets with high-quality, cost-effective support. And when you're ready to move on, we make the transition seamless.

 Techbuyer Support Services

Expert Support from Techbuyer helps you maintain, protect and manage your systems. With arange of services available, we can tailor a support solution to meet the needs of your infrastructure and business:

1

We offer the full range of manufacture support offerings to maximise your product warranties and provide authorised access to documentation, firmware and patches for complete peace of mind.

2

Delivering support per system with a fixed term and onsite support service level. Techbuyer Care provides an easy-to-manage and cost-effective support solution for new and developing estates.

3

Support for your entire system fleet with a fixed term and flexible onsite service levels. Techbuyer Total Care delivers a singular support contract that can be adjusted as your fleet and business needs evolve.

Techbuyer Care

Coverage:

Per device

Payment:

Upfront

Flexibility:

Fixed contract

Contract:

Individual contracts per asset

Optimal For:

Smaller IT estates or new hardware

Techbuyer Total Care

Coverage:

Entire fleet (or subset)

Payment:

Monthly/Annual

Flexibility:

High flexibility – add/remove/change assets

Contract:

Unified contract across entire fleet

Optimal For:

Larger IT fleets and systems with dynamic needs

End of Life Built In

Most providers treat asset disposition as a separate conversation. We think it belongs in the same agreement as your support.

Integrated ITAD Services

Commit to Techbuyer for secure, responsible disposal at the end of your contract and benefit from preferential pricing on your support. One agreement. One partner. No loose ends when it’s time to refresh.

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Data Media Retention

If a drive fails, you keep it. No chain-of-custody concerns, no waiting for certificates of destruction. Your data never leaves your hands.

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Techbuyer's Technical Advisor Service

Techbuyer's Technical Advisor Service

Expert Advice at Every Stage of Your IT Lifecycle

Need ongoing expert advice on the design, configuration and operation of your enterprise IT infrastructure? Techbuyer Technical Advisor provides access to our technical consultants for non-reactive guidance and best practice recommendations.

What You Can Expect?

  • Architecture guidance and solution design or configuration review
  • Capacity planning and performance advice
  • Best practice recommendations for server, storage and networking infrastructure
  • Technology refresh and upgrade planning
  • Vendor-neutral guidance on infrastructure options
  • Documentation review and recommendations

With the help of our accredited technical consultants, you can maximise the value of your IT investments and develop a deeper understanding of the opportunities available for your infrastructure.

Establish Agreement

Together we agree the systems that will be supported and the most suitable service level. We can also run specialist tools to identify all your eligible IT assets, so we leave nothing important unsupported or unlicenced.

Remote Technical Support

We triage your issue and engage our specialists as needed 24 x 7 x 365.

Hardware Fault?

We'll arrange an engineer visit in line with your service level.

Software or Configuration?

We'll help guide you to a resolution.

Onsite Hardware Response

Next business day or same day, depending on the service level you choose. Engineers and parts, on site, when you need them.

Proactive Monitoring

We keep an eye on system health so we can act before problems escalate. Proactive and conditional maintenance that reduces unplanned downtime. If Techbuyer designed your solution, you also get ongoing access to the team who built it.

A Named Point of Contact

Every customer has a Customer Service Advisor who leads onboarding, acts as your escalation point, and runs operational reviews. One person who knows your environment and your priorities.

Techbuyer Support Packages

Explore both Techbuyer Care and Techbuyer Total Care in more detail by contacting our team, no matter what stage you are in your IT lifecycle:

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