Terms & Conditions For The Sale Of Products and Services to Consumers

Version no: 1.0

Published: 5th May 2026

Important notice: these terms and conditions are the terms and conditions of business that apply when this business accepts orders from individuals who are purchasing as a consumer and not on the basis that Products purchased are to be used for the purpose of business, trade or profession or originate from a public body or third sector body such as a charity. Orders that are made for any of those purposes will be subject to the terms and conditions that this business exclusively contract on where a purchase is not on a consumer basis. These terms and conditions are only available in the UK. If there are alternative consumer rights in your country that this business is expected to observe, we will observe these.

Where to find information about us and our Products.

You can find everything you need to know about us, [Techbuyer Limited], and our Products on our website before you order. We also confirm the key information to you in writing after your order. Please note that these terms and conditions are applicable to purchases made directly from Techbuyer. If entering into a transaction online, please refer to the terms and conditions applied on the online platform you have accessed.

When you buy from us the following are your rights and qualifications to these rights taking into account the Consumer Rights Act 2015 and regulations made under that Act:

We only accept orders when we've checked them.

We contact you to confirm we've received your order and may contact you again during the course of processing your order if there is anything we wish to discuss with you or require clarification of. As an example, we may check details relating to your order with you (for example if we have a concern relating to a compatibility issues) but please note that we do not have an obligation to do so.

Sometimes we reject orders.

This would be for example, because a Product is unexpectedly out of stock, because you are located in a UK sanctioned location (please refer to our website for more details noting that restrictions may change from time to time), or because the Product was mispriced by us. When this happens, we let you know as soon as possible and refund any sums you have paid.

We may also reject an order even after we have received payment if we consider that the transaction could be fraudulent. We reserve the right to refund any payment received to the account from which payment originated and/or to make notification of any concerns we have to the appropriate authority.

We may charge you when you order a Product.

If you have a credit account with us, we will invoice on dispatch.

If you prepay for your order then you will be charged when your order is made.

We charge interest on late payments.

If we're unable to collect any payment you owe us, we charge interest on the overdue amount at the rate of 8% a year. This interest accrues on a daily basis from the due date compounded on the last day of each calendar month until the date of actual payment of the overdue amount, whether before or after judgment. You pay us the interest together with any overdue amount.

We apply VAT to our Charges

VAT is charged against each Order that we accept and payable at the prevailing rate on the day we issue our invoice.

We're not responsible for delays outside our control.

If our supply of your Product is delayed by an event outside our control, such as your order being delayed by customs, our logistics provider doesn’t meet its service obligations, or information essential for us to fulfil your order is not available, we contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we won't compensate you for the delay, but if the delay is likely to be substantial you can contact our Customer Service Team here to end the contract and receive a refund for any Products you have paid for, but not received.

Products can vary slightly from their images that appear on any website you access

A Product's true colour may not exactly match that shown on your device or in our marketing, or its packaging may be slightly different.

You're responsible for making sure your specifications are accurate.

The specification applicable to a Product ordered by you may be provided by you or where we agree to do so, confirmed through a configuration review conducted by Techbuyer, during which the Customer's requirements are validated and an agreed, deliverable specification is established. Configuration elements may include processors, memory, network interface cards, and firmware versions, amongst others. You can contact our Customer Service Team here or +44 (0) 1423 789 120 (Monday-Friday, 9AM-6PM) Bank and Public Holidays excluded. We may double check specification detail with you by contacting you but please note we are not obliged to.

We charge you if we do preparatory work for you but you then cancel.

We apply a charge if we do preparatory work for installation, as agreed but you then cancel. You might order a configure-to-order server and then cancel before shipment. In the event of this happening, we will charge you an additional sum to cover the cost of the configure-to-order server.

We will not deliver your order if you don’t give us the information we need.

When you place an order, you are required to provide us with complete and accurate delivery details. In the event that the details provided are incomplete or inaccurate, your order will not be delivered.

If you bought online or over the telephone you have a legal right to change your mind.

For most of our Products you have a legal right to change your mind about your purchase and receive a refund of what you paid for it, including the delivery costs. This is subject to some conditions, as set out in our Returns Policy which is available here.

You can end an on-going contract (find out how).

We tell you when and how you can end an on-going contract with us (for example, for a software licence) during the order process and we confirm this information to you in writing after we've accepted your order. If you have any questions, please contact our Customer Service Team here or +44 (0) 1423 789 120 (Monday-Friday, 9AM-6PM) Bank and Public Holidays excluded.

You have rights if there is something wrong with your Product.

If you think there is something wrong with your Product we will do our best to make things right. Please review the Techbuyer Warranty Policy for more information. You should note that the Warranty Policy applicable to your purchase is that which existed on the date you placed your order. Please follow any link provided to a previous version of the policy if appropriate.

 

Summary of your key legal rights

The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your Product your legal rights entitle you to the following: Up to 30 days: if your goods are faulty, then you can get a refund. Up to six months: if your goods can't be repaired or replaced, then you're entitled to a full refund, in most cases. Up to six years: if your goods do not last a reasonable length of time, you may be entitled to some money back.

 

We can modify the specification of Products and these terms.

Changes we can always make.

We can always modify a Product

• to reflect changes in relevant laws and regulatory requirements.
• to make minor technical adjustments and improvements. These are changes that don't affect your use of the Product.

Changes we can only make if we give you notice and an option to terminate.

We can also make the following types of change to the Product or these terms, but if we do so we'll notify you and you can then contact our Customer Service Team here or +44 (0) 1423 789 120 to end the contract before the change takes effect and receive a refund for any Products you've paid for, but not received.

We can suspend supply (and you have rights if we do).

We do this to:

• deal with technical problems or make minor technical changes;
• update the Product to reflect changes in relevant laws and regulatory requirements; or
• make modifications to the Product (see We can change Products and these terms).

We let you know, may adjust the price and may allow you to terminate.

We contact you in advance to tell you we're suspending supply, unless the problem is urgent or an emergency. If we suspend the Product’s availability we will not take payment for it while its suspended. If we suspend supply, or tell you we're going to suspend supply, for more than one month you can contact our Customer Service Team here or +44 (0) 1423 789 120 to end the contract and we'll refund any sums you've paid in advance for Products you won't receive.

We can withdraw Products.

We can stop providing a Product, such as a software licence. We let you know at least 14 days in advance and we refund any sums you've paid in advance for Products which won't be provided.

We can end our contract with you.

We can end our contract with you for a Product and claim any compensation due to us (including enforcement costs) if:

• you don't make any payment to us when it's due and you still don't make payment within 30 days of our reminding you that payment is due;
• you don't, within a reasonable time of us asking for it, provide us with information, cooperation or access that we need to provide the Product, for example, delivery details or specific measurements for the goods; or
• you don't, within a reasonable time, facilitate delivery of the Product to you in which case we treat your order as cancelled and refund the purchase price. If you bought online or over the telephone, you have a legal right to change your mind – refer to the Techbuyer Returns Policy (Consumer version).

We don't compensate you for all losses caused by us or our Products.

We're not responsible for losses you suffer caused by us breaking this contract if the loss is:

• Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).
• Caused by a delaying event outside our control. As long as we have taken the steps set out in the section We're not responsible for delays outside our control, for example but not limited to, orders being delayed by customs, our logistics provider not meeting its service obligation and unworkable logistics arrangements organised by you.
• Avoidable. Something you could have avoided by taking reasonable action, including following our reasonable instructions for use.

To the extent that you use a Product for the purposes of your trade, business, craft or profession then, we will apply the terms and conditions of business available at this link in connection with our liability for any loss you suffer as described in this link.

We use your personal data as set out in our Privacy Notice.

How we use any personal data you give us is set out in our Privacy Notice.

You have several options for resolving disputes with us.

Our complaints procedure.

Our Customer Service Team (contact us here or +44 (0) 1423 789 120) will do their best to resolve any problems you have with us or our Products including the service you receive or any issues affecting access to our website.

Resolving disputes without going to court.

Alternative dispute resolution is an optional process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court.

You can go to court.

These terms are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.

Other important terms apply to our contract

We can transfer our contract with you, so that a different organisation is responsible for supplying your Product.

We'll contact you to let you know if we plan to do this. If you're unhappy with the transfer you can contact our Customer Service Team here or +44 (0) 1423 789 120) to end the contract within three business days of us telling you about it and we will refund you any payments you've made in advance for Products not provided.

You can only transfer your contract with us to someone else if we agree to this.

We may not agree if we would be prevented by law or any government directive not to perform a contract with the incoming party or if our performance would be materially different to what we would otherwise be expected to do. However, you can transfer our warranty to a new owner of the Product. We can require the new owner to prove you transferred the Product to them, for example by any reasonable documentary evidence

Nobody else has any rights under this contract.

This contract is between you and us (other than someone you told us you were giving or gave a Product to as a present). Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.

If a court invalidates some of this contract, the rest of it will still apply.

If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.

Even if we delay in enforcing this contract, we can still enforce it later.

We might not immediately chase you for not doing something (like paying) or for doing something you're not allowed to, but that doesn’t mean we can't do it later.