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ITAD
What is ITAD?
ITAD stands for IT Assest Disposition; it is a service that provides secure disposal of IT hardware to help companies mitigate risks when decommissioning data bearing technology. ITAD companies will use data sanitisation software to erase all information...
Who needs to use an ITAD company?
Any company with sensitive information should look to use an ITAD company when disposing of IT hardware. To remain compliant with GDPR, as well as to protect sensitive business information, protecting your information, even when disposing of equipment...
How do ITAD companies protect information?
The level of security you receive from an ITAD company depends on the quality of the provider and the standard that they adopt. For example, high quality ITAD suppliers guarantee secure data erasure and protect your information using a series of measures...
What happens to equipment I dispose of through Techbuyer?
This completely depends on your preferences, level of risk and needs. Ideally, we would process all equipment for refurbishment and reuse as we believe in product lifespan extension – however, we believe in data security first and foremost. Therefore...
Why do I need an ITAD company?
When disposing of data bearing devices, data erasure is essential. Without proper data sanitisation, you leave your company open to potential legal action and negative publicity off the back of a data breach. Similarly, ITAD companies allow you to explore...
What equipment can an ITAD company take?
ITAD companies can take any and all IT equipment – from singular servers or networking devices to IT peripherals, including mice, keyboards and screens, to full data centre estates, quality ITAD providers can handle any aspect of your IT system.
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General Information
What is Techbuyer?
Techbuyer, based in Harrogate, North Yorkshire, is a leading provider of sustainable IT solutions. We manage the full lifecycle of IT hardware, supplying new and refurbished devices and offering maintenance and responsible disposal services.
Where is Techbuyer located?
Techbuyer is headquartered in Harrogate, North Yorkshire, with additional sites across Europe and facilities in Australia, supporting businesses worldwide with sustainable and efficient IT solutions.
What products and services does Techbuyer offer?
Techbuyer offers a full range of IT hardware, including new devices from leading vendors and high-quality refurbished equipment. Our products cover servers, storage, networking, and related components, to support efficient, sustainable IT infrastructure...
Can you offer new and refurbished technology?
Yes. Techbuyer supplies both new hardware from leading vendors and high-quality refurbished IT equipment, giving businesses flexible, cost-effective and sustainable options.
Is refurbished hardware reliable?
Yes, refurbished IT hardware from a trusted reseller such as Techbuyer is extremely reliable. In fact, we participated in a study that found this to be the case, but also that refurbished hardware could perform to the same level as the equivalent new...
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Ordering with Techbuyer
What forms of payment does Techbuyer accept?
Techbuyer accepts the following forms of payment on our website: Visa Mastercard Maestro American Express Klarna PayPal Visa Debit Clearpay Apple Pay Google Pay
Can I view my order history online?
By signing up for an account, your order history will be available to view online. This will show you your full order history and credit memos within your account for orders that have been placed whilst logged in.
Can I cancel or modify my order after placing?
You can cancel or modify any order you place through Techbuyer, all contact information is on our contact us page. Our customer service team are contactable 9am-6pm, Monday to Friday.
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Shipping
Which couriers do Techbuyer use?
Over the years, Techbuyer has built up a trusted network of couriers who have successfully delivered thousands of our IT parts all over the world, so you know your goods are in the best of hands. We use DHL and DPD mainly. We can use FedEx and UPS on...
Does Techbuyer offer international shipping?
Techbuyer has 20 years of experience in shipping globally, and we have a dedicated and experienced logistics team. Delivery costs depend on destination and are calculated at checkout. Please note: import tariffs and taxes may apply, and customers are...
When will my order ship?
Please note Techbuyer’s shipping cut-off times which are: UK Next Working Day delivery:  Order by 3:30pm (Mon–Fri) UK Saturday delivery: Order by 3:30pm Friday Orders placed after 3:30pm or over the weekend are processed Monday, with deliveries...
Can I track my order with Techbuyer?
Yes, all orders on our website are automatically set up with automated tracking. If you order through an account manager, you can request automated tracking to be set up.
How can I get updates on my package if it hasn’t arrived?
For any inquiries on your delivery, please contact us via telephone on 01423 789 120 or via email at customerservice@techbuyer.com.
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Warranty and Returns
Do products from Techbuyer come with a warranty?
Yes, every product we offer comes with a three year warranty. We offer this in confidence thanks to our rigorous testing and refurbishment process that all refurbished equipment we sell is required to go through. For more information visit our warranty...
How can I return a product with Techbuyer?
If you are for whatever reason unhappy with your order, Techbuyer offers a straightforward returns process. Contact our support team to obtain a returns authorisation, then follow the instructions for securely packaging and sending your hardware back...
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Technical Support
Where can I get technical support from Techbuyer?
Techbuyer’s technical experts are on hand to offer advice and recommendations on your IT systems. If you have an account manager, they are available to offer technical support as and when it is needed. Our live chat is also available for online technical...
Can I customise the specs of a specific product?
All of our servers can be fully customised to meet your needs. On our website you will see configure to order server products where you can choose the specifications of each device. Similarly we have a configure-to-order server tool available here for...
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Customer Support
How can I get in touch with Techbuyer?
There's a number of ways to contact Techbuyer: By telephone: +44 (0) 1423 789 120 By email: info@techbuyer.com Or submit a form on our contact us page.
What are your customer service hours?
Techbuyer’s customer service hours are 9am to 6pm Monday to Friday.
Do you have a live chat function?
Yes, we have a live chat function on our website, which is available from 9am to 6pm Monday to Friday. 
Where can I leave feedback or a review for Techbuyer?
You can leave feedback or a review on either Techbuyer’s Trustpilot page or on our Google Reviews page.
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Sustainability and Accreditations
How does Techbuyer handle sustainability?
Techbuyer offers full lifecycle solutions from implementation to responsible disposal. We refurbish and resell hardware, recycle components and offer a zero-to-landfill guarantee on all end-of-life IT assets, helping businesses reduce waste and meet ...
What is Techbuyer’s zero-to-landfill policy?
Techbuyer’s zero-to-landfill commitment policy ensures every end-of-life device is recovered, reused or recycled. No devices or components will ever be sent to landfill, which supports circular IT and reducing environmental waste.
What is Techbuyer’s Net Zero pledge?
In 2023, Techbuyer pledged to become carbon neutral by 2050 with an interim target of reducing our carbon footprint by 42% by 2030. The pledge covers scope 1, 2 and 3 emissions and the goal is to reduce emissions right across the supply chain, rather...
How does Techbuyer work sustainability into services and products?
Sustainability is built into every product and service that Techbuyer provides by extending the life of IT equipment through refurbishment, reuse and responsible recycling. Our IT lifecycle solutions reduce waste, conserve resources and help our customers...
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Company Policies
Where can I find Techbuyer’s terms and conditions?
Techbuyer’s terms and conditions are available to view online. These terms and conditions apply to each service and product that we sell. For our ITAD service, we have an independent set of terms and conditions.
Where can I find Techbuyer’s privacy policy?
Techbuyer’s Disclaimer and Privacy Policy is available to view online.
Where can I find Techbuyer’s company policies?
Techbuyer’s company policies are available to view on our policies and statements page, these include our anti-slavery statement, health and safety policy and quality policy statement.
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