Returns Information for Website Customers
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We Will Replace Any Faulty IT Parts Promptly With Fast Next-Day Delivery
We are committed to providing high-quality new and refurbished IT equipment that is delivered to you in excellent condition. However, we understand that sometimes you may need to return an item.
Once you contact us with an issue, we’ll get back to you within the same business day of receiving the query. We’ll assign one of our dedicated Technical Engineers to help resolve the problem and, where necessary, will replace any faulty parts promptly with fast next-day delivery options available.
The best way to return a product is to contact our Returns Team directly on +44 (0) 1423 789 120 or via email: [email protected].
We’ve provided further information on the returns procedures below.
Faulty goods within the warranty period
All our IT equipment is supplied with a three year return to base warranty. If you find a fault with your goods within this timescale, let us know immediately and we’ll either fix the problem, or send out a replacement for next-day delivery.
Incomplete or incorrect goods
If delivered goods do not match your order or are missing items, then you must submit a returns request within 14 business days following the date of delivery.
Delivered to wrong address
If your products are delivered to the wrong address, please inform us as soon as possible and we will send out replacements to the correct address immediately and arrange collection from the incorrect address.
If you notify us of cancellation before we send the product, then we will refund your account with no extra charge. If we miss your cancellation and still deliver the goods, we will arrange to collect them free of charge. If you cancel your order after receiving the goods, you may be charged a restocking fee.
What is the warranty on my IT equipment?
All our products are supplied with a standard Three Year return to base Techbuyer Warranty. If you find a fault with your goods within this timescale, let us know immediately and we’ll either fix the problem, or send out a replacement for next-day delivery.
How do I return goods?
You must return the entire contents of the product. For open retail and retail sealed items, this includes the manufacturers’ boxes, cables, manuals etc. For refurbished and new bulk, ensure the contents are packaged securely. The product must be packaged correctly otherwise it may get damaged on its way back to us and we can’t be liable for this damage. Contact the Returns Team to organise delivery or collection of your goods.
What if I want to return goods that are not faulty but have been opened?
Full refund may be provided which will be decided on a case by case basis and at the discretion of Techbuyer.