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Techbuyer Nominated in the SDC Awards 2019
We are delighted to have been nominated for the ‘Excellence in Service’ award at this year’s SDC Awards! Previously named the SVC Awards (Storage, Virtualisation and Channel), the Angel Business Communications’ IT event is now known as the SDC Awards (Storage, Digitalisation and Cloud) due to an increasing focus on software. The awards celebrate businesses who have significantly contributed to digital transformation – whether that’s through quality data security, storage management or augmented reality.
Our nomination for the ‘Excellence in Service’ SDC award reflects the hard work of our experienced team who provide exceptional customer service. One example is Marcus, a sales manager at Techbuyer, who once drove 200 miles to London, got a flight from Gatwick to Copenhagen and then another flight to Aalborg – all to drop off an urgently requested tape drive for a customer. He stayed for two hours before making the same gruelling journey back. Although not all cases are so extreme, we are always going above and beyond to ensure our customers are happy with our service.
Over the past fourteen years, we have sold data centre and networking equipment to over 10,000 customers in over 100 countries. Every time an order is processed, it involves a whole team of departments working together, answering calls and emails, sourcing IT solutions, testing products, keeping the customer up to date with orders and then delivering them quickly. Excellent communication, both between teams and when speaking with our customers, is integral to this.
At Techbuyer, we understand that when IT equipment fails, replacements are often needed as soon as possible. That’s why when you call us, we get back to you straight away and provide a free quote within minutes. What’s more, we can quickly provide advice about how to maximise your IT budget with a range of IT solutions including high quality refurbished equipment, third party options and stripping systems down to component level for necessary replacements. When time is on the essence, our customers can always rely on our service.
We also work hard to spot problems before they can occur. For instance, our sales team call up customers before an order is processed to double check compatibility, which has prevented numerous issues over the years. Here is what one happy customer had to say about our service:
“I ordered some RAM and had a phone call from Techbuyer to confirm if it was the one I needed. It turns out it wasn’t, and they helped me find the right one for me. I also got a refund for the wrong product very quickly. Excellent customer service.” – Kamran, Techbuyer customer.
Techbuyer is a global specialist in the buying, selling and refurbishing of data centre and networking equipment. With over 225,000 IT parts in stock, a three year warranty and impressive savings when buying quality refurbished instead of new, we can provide IT solutions for a variety of environments and businesses. To find out more about Techbuyer, please visit our website.