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Free Three Year Warranty for All New and Refurbished IT Equipment Purchased via our Online Store Only

We’re So Confident in Our IT parts That We Offer an Unbeatable Warranty Period

Techbuyer Three Year Warranty

Along with our brand new data centre equipment, all our refurbished servers, storage, memory and other IT parts undergo a rigorous testing and pre-qualification process before being sent to you. This ensures all our data centre equipment is of the best quality and condition. In fact, we’re so confident in the quality of our refurbished IT hardware that every part we sell online comes with an impressive and completely free Techbuyer Three Year Warranty as standard.

Warranty Information:

Warranty against defects

(a) In Australia, our goods come with guarantees which cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

(b) In addition to any other rights you may have under the ACL we warrant to you that the product we supply to you will be free from defects for the time periods set out in the below table:

 

Conditions

Factory Sealed

Factory Sealed in original manufacturer's retail packaging. 3 year Techbuyer warranty

New Open Box

New/as-new product in opened original manufacturer packaging. 3 year Techbuyer warranty

Excellent

A refurbished product that looks and operates ‘as good as’ new, without original packaging. May be packed in a new brown box. 3 year Techbuyer warranty
Some part numbers/ kits may be assembled using components from various different sources and may contain alternative/ substitute components.

Refurbished

Tested and refurbished to Techbuyer standards and operates 'as good as new' with minor aesthetic markings. 3 year Techbuyer warranty
Some part numbers/ kits may be assembled using components from various different sources and may contain alternative/ substitute components.
For laptops and desktops, please refer to the 'Grading' for detailed information. 

Fair

A Tested and refurbished product that operates 'as good as new' with aesthetic markings less than 50mm in length. 3 year Techbuyer warranty
Some part numbers/ kits may be assembled using components from various different sources and may contain alternative/ substitute components.

Grading

The below grading information is applicable to laptops and desktops:

Grade A

Comprehensively tested and 100% functional.
Outer casing / front bezel may contain minimal marks / scratches – surface coating NOT broken.
Screen shows minimal to no signs of use.
Palm rest, keyboard and trackpad may show signs of light use.
Ports show minimal to no signs of use and all are fully functional.
Battery life is 75%+

Grade B

Comprehensively tested and 100% functional.
Outer casing (lid) may have light marks, individually less than 30mm x 3mm. May have one small dent max.
Outer casing (base panel) may have up to five small dents. May have missing feet
Front bezel may have minimal marks / scratches, less than 10mm length - surface coating NOT broken.
Screen may have marks / scratches less than 10mm x 2mm wide - NOT visible when product is turned on.
Palm rest, keyboard and trackpad may show signs of dulling from use. Keyboard has all key markings visible.
Ports show normal signs of wear and tear - all are fully functional.
Battery life is 50%+

Grade C

Comprehensively tested and 100% functional.
Outer casing (lid) may have multiple minor/major scratches, small dents or minor discoloration
Outer casing (base panel) may have multiple minor/major scratches, small dents, cracks, or minor discoloration. May have missing feet
Front bezel may show signs of heavy wear & tear, multiple scratches, minor dents, or minor cracks
Laptop screen may have minor marks/scratches,  multiple dead pixels,  keyboard imprint, light pressure spots
Palm rest may show signs of dulling/glossing from use
Keyboard may have dulled or glossed keys. Some key markings may be faded/missing
Trackpad may show signs of heavy use, or may have been re-covered with vinyl
Ports may show light signs of use, fully functional
Battery life is 50%+

Have a query about any of our conditions?

Our five-star rated sales team have helped over 10,000 customers find the perfect solution for their business.

Give us a call on 03 6121 4500 or drop us an email on au-sales@techbuyer.com.

Conditions:

Factory Sealed in original manufacturer's retail packaging. 3 year Techbuyer warranty

New/as-new product in opened original manufacturer packaging. 3 year Techbuyer warranty

A refurbished product that looks and operates ‘as good as’ new, without original packaging. May be packed in a new brown box. 3 year Techbuyer warranty
Some part numbers/ kits may be assembled using components from various different sources and may contain alternative/ substitute components.

Tested and refurbished to Techbuyer standards and operates 'as good as new' with minor aesthetic markings. 3 year Techbuyer warranty
Some part numbers/ kits may be assembled using components from various different sources and may contain alternative/ substitute components.
For laptops and desktops, please refer to the 'Grading' for detailed information. 

A Tested and refurbished product that operates 'as good as new' with aesthetic markings less than 50mm in length. 3 year Techbuyer warranty
Some part numbers/ kits may be assembled using components from various different sources and may contain alternative/ substitute components.

Grading:

The below grading information is applicable to laptops and desktops:

Comprehensively tested and 100% functional.
Outer casing / front bezel may contain minimal marks / scratches – surface coating NOT broken.
Screen shows minimal to no signs of use.
Palm rest, keyboard and trackpad may show signs of light use.
Ports show minimal to no signs of use and all are fully functional.
Battery life is 75%+

Comprehensively tested and 100% functional.
Outer casing (lid) may have light marks, individually less than 30mm x 3mm. May have one small dent max.
Outer casing (base panel) may have up to five small dents. May have missing feet
Front bezel may have minimal marks / scratches, less than 10mm length - surface coating NOT broken.
Screen may have marks / scratches less than 10mm x 2mm wide - NOT visible when product is turned on.
Palm rest, keyboard and trackpad may show signs of dulling from use. Keyboard has all key markings visible.
Ports show normal signs of wear and tear - all are fully functional.
Battery life is 50%+

Comprehensively tested and 100% functional.
Outer casing (lid) may have multiple minor/major scratches, small dents or minor discoloration
Outer casing (base panel) may have multiple minor/major scratches, small dents, cracks, or minor discoloration. May have missing feet
Front bezel may show signs of heavy wear & tear, multiple scratches, minor dents, or minor cracks
Laptop screen may have minor marks/scratches,  multiple dead pixels,  keyboard imprint, light pressure spots
Palm rest may show signs of dulling/glossing from use
Keyboard may have dulled or glossed keys. Some key markings may be faded/missing
Trackpad may show signs of heavy use, or may have been re-covered with vinyl
Ports may show light signs of use, fully functional
Battery life is 50%+

Have a query about any of our conditions?

Our five-star rated sales team have helped over 10,000 customers find the perfect solution for their business.

Give us a call on 03 6121 4500 or drop us an email on au-sales@techbuyer.com.

(c) What is a defect? Our Warranty applies to any fault, error or defects in the products (Defect)

(d) What do you need to do to claim the Warranty? If you believe you have a product the subject of a Defect you must cease using the product and contact us in writing along with a photo and description of the Defect. If we ask you to, you must return to us the defective products, together with all packaging, parts, accessories, documentation and proof of purchase to the contact details set out below.

(e) Where you return a product as part of Defect claim we will cover the associated costs of you returning the product to us.

(f) What will we do if you make a successful claim under our Warranty? We will, at our own cost:

  1. repair or replace the product (the decision of whether to repair or replace is at our sole discretion); or

  2. if we are unable to repair or replace the product, we will offer you a choice of a credit, refund or compensation as applicable to the Defect.

(g) Damage Not covered by our Warranty Any Defect caused by:

  1. an act or omission, accident, or negligence by you or any third party not engaged by us;

  2. failure on your part to properly maintain your products in accordance with any of our instructions or guidelines (including any manual or details available on our Site);

  3. failure on your part to follow any instructions or guidelines (including any manual) provided by
    us or the manufacturer in relation to your products;

  4. use of your products otherwise than for any application or use specified by us or the manufacturer;
    (e) continued use of your products (where such use is not reasonable) after any Defect in your products becomes apparent or would have become apparent to a reasonably prudent person;

  5. incorporation or installation of other items into your products;

  6. failure by you to notify us of any Defect in your products within a reasonable period of time after you become aware of or ought to have reasonably become aware of the relevant Defect;

  7. reasonable wear and tear of your products;

  8. act of God or force majeure event; or

  9. installation, alteration, repair, replacement, maintenance, or otherwise compromise of the products by you or any person other than us or the manufacturer, is not covered by our Warranty.

  10. cryptocurrency mining;

  11. wilful damage, abnormal storage or working conditions;

  12. any software installed by you or on your behalf; or any file corruption, internet usage or any virus or bug which infiltrates or damages the Product;

3 Year Warranty excludes all customer orders and sales made direct with our trade sales team via phone/email or on credit terms. The warranty described above shall apply to hardware products only and the warranty given in relation to batteries provided as part of your order is 1 year. Batteries are consumable items and are expected to require replacement over time.